FAQs

What types of pecan candies do you offer?

Mel’s Pecan Candy specializes in a variety of pecan candies that are crafted to provide a perfect blend of sweetness and richness. Our offerings include classic pecan candies and our no pecan pecan candy yes you read that right and we make sure you have a taste of pecans in every bite. All made using unique recipes that ensure a delightful taste experience.

How are your pecan candies made?

Our pecan candies are made using high-quality ingredients and traditional methods to ensure that each piece meets our standards of excellence. We prioritize quality and flavor, with a focus on delivering a gourmet confection that stands out in the market.

Are your pecan candies suitable for dietary restrictions?

While our pecan candies are made with premium ingredients, they may contain allergens such as nuts, dairy, and gluten. We recommend checking the product descriptions for specific ingredient information and contacting us directly if you have any dietary concerns or restrictions.

What is your return policy for pecan candies?

We have a 14-day return policy for our pecan candies. To be eligible for a return, items must be in their original condition and packaging. Please note that due to the perishable nature of our products, certain items may not be eligible for return. For more details, please refer to our return policy.

How can I contact customer service?

You can reach our customer service team by emailing us at melspecancandy@yahoo.com or by calling us at (832) 675-1129. We are here to assist you with any questions or concerns regarding your order.

Do you offer shipping to international locations?

Currently, we primarily ship within the United States. For international shipping inquiries, please contact us directly to discuss potential options and availability.

How long does shipping take?

Shipping times may vary based on your location and the shipping method selected at checkout. Typically, orders are processed within 1-3 business days, and standard shipping may take an additional 3-7 business days. For expedited shipping options, please check during the checkout process.

Can I customize my order?

At this time, we do not offer customization options for our pecan candies. However, we are always looking to expand our offerings, so please feel free to reach out with any suggestions or requests.